Refund policy

Returns & Refunds

If you have any questions about our products or ordering, email sales@reapersrum.com.

Returns

Our return window is 30 days from the date you receive your order. After 30 days, we're unable to offer a refund or exchange.

To be eligible for a return, your item must be:

  • Unopened and unused, with the seal intact
  • In the same condition you received it
  • In its original packaging

Please include your order number or proof of purchase. Because our products are alcohol, we cannot accept returns of opened bottles unless they are faulty (see Damaged or Faulty Items below).

Once we receive and inspect your return, we'll email you to confirm it has arrived and to tell you whether your refund is approved. If approved, your refund will be processed and credited automatically to your original method of payment.

Late or Missing Refunds

If you haven't received your refund yet:

  1. Check your bank account again.
  2. Contact your card company, as it may take time for the refund to post.
  3. Contact your bank, as there is often some processing time.

If you still haven't received your refund within 5 business days, please contact us at sales@reapersrum.com.

Damaged or Faulty Items

If your order arrives damaged, broken or faulty, please email us within [48 hours] of delivery with your order number and a photo of the damage and packaging. We will replace the item or refund you in full, including original delivery costs. We only exchange items that are faulty or damaged. To swap an item for the same product, email sales@reapersrum.com and we'll arrange it.

Returning Your Order

Please email sales@reapersrum.com to let us know before sending anything back. Send your return to:

Reaper's Rum
Unit S, Telford Road
Glenrothes
Fife, KY7 4NX
United Kingdom

Unless the item is faulty or damaged, you are responsible for the cost of return shipping. Shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund. Because glass bottles are fragile, please pack them securely. If you're returning an item worth over £75, we recommend a trackable, insured shipping service, as we can't guarantee we will receive your return and can't be responsible for items lost or broken in transit.

Your Statutory Rights

This policy does not affect your legal rights under UK consumer law, including the Consumer Rights Act 2015.